Do I need to be in the kitchen while the genie is cooking?

You do not need to stay in the kitchen while the cooking appt is going on. But please feel free to engage in a few minutes of conversation, (by following social distancing) the genies may appreciate it as well. It is their first time in your home & it may help them to feel welcome.

How long is an appt?

An appointment is minimum 1.5 hours. And depending on the number of dishes or complexity of the dish, it may go up. We will let you know if the appt will run over the 2-hour time.

When can I use cookingenie?

You can use it on a date of your choice. You can book a genie on any weekday or weekend, for lunch or for dinner.

Do the Genies serve the food?

Many of our Genies are excellent at plating. Genies won’t wait for you to eat. But if you want the food to be plated in a certain way, please request our genies and they will do their best to support you. For meal prep, please provide the containers that the Genies can use to store the food.  For […]

Can we do custom request to Genie?

Yes, at the time of checking out, you will get an option to leave special instructions for each dish. You can ask for customization in that box. If your customization changes the pricing of the dish, we will be in touch with you with a refund or an upcharge.

Can I reschedule my appointment?

In most cases, it is possible to reschedule appointments with a 24-hour notice. If you have an emergency, we will do our best to accommodate our needs. All rescheduling related to health reasons are free.

Can I purchase a gift card?

You can purchase gift cards for a variety of occasions – Father’s day, Mother’s day, Birthdays, Anniversaries, Holidays. Not to mention gift cards for a variety of people in your life – teachers, significant others etc.

What is the validity of gift card?

Our gift cards have a 12-month validity period. In some special cases, we may offer you a limited time promotional gift card. If in doubt, call support and we can verify this for you.