Do I tip the genie on completion?

The prices are all-inclusive (ingredients and labor). We recommend you tip the genie if you have had a good experience. To reward the genie, you can give cash or reach out to us so we can charge it to your card.  

Do I need to be in the kitchen while the genie is cooking?

No, you do not need to stay in the kitchen while the genie prepares the dishes. But please feel free to engage in a few minutes of conversation. The genies may appreciate it as well. It is their first time in your home & it may help them to feel welcome. 

How long is an appointment?

An appointment is a minimum of 1.5 hours. And depending on the number of dishes or complexity of the required meals, it may go up. We will let you know if the appointment will take over two hours.  

My favorite dish, is not on your menu.

We are constantly trying to expand our service areas and cuisines. Please call (833) 436-4387 or email us at support@cookingenie.com with your dish requests. We will work hard to include it on our menu soon. 

Does the Genie serve the food?

Many of our Genies are excellent at plating. Unfortunately, our genies might not wait till you eat. However, if you want to serve the food a certain way, you can request our genie. They will do their best to help you. For meal prep, please provide the containers the Genies can use to store the […]

Can we do custom request to Genie?

Yes, at check out, you will get an option to leave special instructions for each dish. You can ask for customization then. If your customization changes the order’s pricing, we will be in touch with you with a refund or an upcharge.  

Can I reschedule my appointment?

In most cases, it is possible to reschedule appointments with 24-hour notice. If you have an emergency, we will do our best to accommodate your needs. This is complimentary if you need to reschedule to maintain isolation in cases of communicable illness.  

Can I request a custom gift card?

Yes, you can. Please contact us via phone at (833) 436-4387 or email us at support@cookingenie.com to get a personalized gift card.  

Can I purchase a gift card?

Yes, you can purchase gift cards for various occasions such as Father’s day, Mother’s day, Birthdays, Anniversaries, Valentine’s Day, Teacher’s Day, Holiday Greetings, and more.   

What is the validity of a gift card?

Our gift cards have a 12-month validity period. We may offer you a limited-time promotional gift card in some exceptional cases. If in doubt, call (833) 436-4387 or email us at support@cookingenie.com, and we can verify this for you.