FAQ Category Archives:

The pricing includes everything (labor and groceries). No added charges, no surprises. We encourage a tip if you are happy with the work of the genie, but it is optional.

The prices are all-inclusive (ingredients and labor). We recommend you tip the genie if you have had a good experience. To reward the genie, you can give cash or reach out to us so we can charge it to your card.  

No, you do not need to stay in the kitchen while the genie prepares the dishes. But please feel free to engage in a few minutes of conversation. The genies may appreciate it as well. It is their first time in your home & it may help them to feel welcome. 

It means the genie will arrive at your home by 4 pm to cook your meal & will finish up around 6 pm. 

An appointment is a minimum of 1.5 hours. And depending on the number of dishes or complexity of the required meals, it may go up. We will let you know if the appointment will take over two hours.  

Please show the genie around the kitchen so they can familiarize themselves with the essentials like pots/pans/kitchen equipment/spatulas/cleaning supplies/salt/sugar/oil.  

No. In most cases, the genies use your utensils/equipment. The genie may use a special pot/pan for specific dishes and bring their own upon request.  

A genie will arrive at the time of your appointment with all the groceries needed to cook your meal.

We are constantly trying to expand our service areas and cuisines. Please call (833) 436-4387 or email us at support@cookingenie.com with your dish requests. We will work hard to include it on our menu soon. 

Sometimes, we may not have the schedule updated for genies for more than two weeks, or our genie may not be working on the date selected. However, if you let us know, we can contact the genie to check their availability. 

You can hire our genie for any date or time of your choice.  

You can provide such requests in the special instruction box during checkout. We will get back in touch with you if our genie can’t fulfill your request.  

Many of our Genies are excellent at plating. Unfortunately, our genies might not wait till you eat. However, if you want to serve the food a certain way, you can request our genie. They will do their best to help you. For meal prep, please provide the containers the Genies can use to store the […]

Yes, at check out, you will get an option to leave special instructions for each dish. You can ask for customization then. If your customization changes the order’s pricing, we will be in touch with you with a refund or an upcharge.  

In most cases, it is possible to reschedule appointments with 24-hour notice. If you have an emergency, we will do our best to accommodate your needs. This is complimentary if you need to reschedule to maintain isolation in cases of communicable illness.  

Yes, you can. Please contact us via phone at (833) 436-4387 or email us at support@cookingenie.com to get a personalized gift card.  

Yes, you can purchase gift cards for various occasions such as Father’s day, Mother’s day, Birthdays, Anniversaries, Valentine’s Day, Teacher’s Day, Holiday Greetings, and more.   

Our gift cards have a 12-month validity period. We may offer you a limited-time promotional gift card in some exceptional cases. If in doubt, call (833) 436-4387 or email us at support@cookingenie.com, and we can verify this for you.  

If you have a coupon code, you can apply it at the time of checkout.