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What happens if I need to cancel my reservation?

We know that sometimes things happen, and you may need to change your plans. We enforce a transparent cancellation policy for reservations to ensure a good experience for you and the Genies on our platform.

Cancellation policy

  • You can cancel until 7 days before your reservation for a 100% refund.
  • You can cancel between 6 days and 72 hours (about 3 days) before your reservation for a 50% refund.
  • No refunds for cancelations less than 72 hours before the reservation.

Genie cancellations

If for any reason, our Genie cannot arrive for the reservation after accepting your booking, you will get a full refund.